SHIPPING (Continental U.S.)
Shipping options are offered for merchandise delivery:
|Order Amount||Bike Delivery||Standard Ground||Store Pickup*|
|Up to $150.00||$5.00||FREE|
|Bike purchase $200 - $1000||$10.00||FREE |
|Bike purchase $1001 - $15,000||FREE||FREE |
Note: Orders usually ship one business day after being placed. If you're ordering a bicycle, we'll deliver it personally to your door, go over the features of your bike, and adjust it to ensure a proper riding position.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
INFORMATION SECURITYWe protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
ONLINE PURCHASE RETURNS
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.
IN-STORE PURCHASE RETURNS
Returns on accessories are accepted up to 14 days from date of purchase. Accessories and parts must be in the original packaging and no signs of wear. Returns on bikes are accepted up to 7 days from date of purchase and the bike must be in new condition with no signs of being ridden and a 15% restocking fee will be deducted from the refund amount. Refunds will be issued in the same form of payment when possible. All returned products must be in new condition and in original packaging.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!